Questions, answered plainly.
The stuff people ask before signing. If your question isn't here, call (636) 427-1659 — answered 24/7 — or email email@sitesbynatellc.com.
Q01How much does a custom website cost?
A custom website is $400 total at the launch rate (regularly $800), split 50/50 — $200 due at contract signing to lock in your project slot, and $200 when the site is complete and you've signed off. That includes fully custom design (no templates), responsive layouts for every device, SEO setup, a contact form, basic analytics, and your source code.
Q02How much is hosting, and what's included?
Two paths: $75/month bundled with a build (6-month minimum), or $100/month host-only for a site you already have (no minimum). Both include hosting on hardware we own, free auto-renewed SSL, 24/7 monitoring, and direct-to-operator support.
Q03How long does a build take?
Most sites ship in 1–3 weeks from contract signing, depending on scope. You'll see previews along the way, and nothing goes live until you approve it.
Q04Do I own my website?
Yes. The source code is yours — it's in the contract. Host with us or take it anywhere else, any time. Your domain stays in your name too (we'll help you register one if you don't have it).
Q05What does 'lock in for life' mean?
If you add a 6- or 12-month hosting plan during the launch window, your $400 build price and $75/mo hosting rate are frozen — they never go up for as long as you remain a customer.
Q06What if I already have a website?
Bring it. Host-only is $100/month with no minimum — we handle the migration, put it behind free SSL, and monitor it 24/7. Want it rebuilt properly later? The build rate applies whenever you're ready.
Q07What are Discord bots and what do they cost?
Custom bots for your Discord community or business — moderation, music, orders, support. $50 setup + $10/month hosted, each in its own isolated container using your bot token and branding. Order and manage them from the client portal.
Q08How does payment work?
Builds are split 50/50: $200 at signing, $200 at completion. Hosting bills monthly through the client portal by card. Every project starts with a written quote and contract — no money changes hands before that.
Q09What happens if my site goes down at 3 AM?
The operator gets paged — the same person who built your site and runs the server it lives on. Monitoring runs 24/7/365, and there's no ticket queue between you and a fix. Uptime runs 98%+.
Q10Can I cancel hosting?
Host-only ($100/mo) has no minimum — cancel anytime. Bundled hosting ($75/mo) has a 6-month minimum, then month-to-month. Either way your site and code leave with you; we'll even help you move out.
Still deciding?
Ask anything — free quote, no obligation. Or call (636) 427-1659.